A Little on the Tight Side

At 5.35pm we ran into our first glitch. Richard Hawkins needed to test all the phone lines before we opened at 6pm, but the call centre was so full of our lovely volunteers that nobody could hear them ring, so the briefing had to take place in the admin centre – 72 people crammed into a space designed to take 25 – cosy.

At least people got to know each other rather quickly!!!